What to Expect

The first thing you will notice when you arrive at one of EPIC’s centers is how different we are from hospital imaging facilities. Everything is under one roof. There are no departments to search out. There is no cumbersome admitting procedure. Parking is easy and you are courteously greeted by one of our staff. The environment is relaxed and you are treated as an individual with unique needs.

Check-In Is Easy

We have a full time staff of insurance and billing specialists to assist you with your insurance needs. You will meet briefly with one of these specialists to complete your registration process. You will need to bring your insurance card (s) with you, which our staff is required to copy for your confidential medical record. Registration basically involves recording the responsible parties for billing purposes. If your visit is the result of a work related or traffic related injury, our staff will need additional information. To save time, you may pre-register on this site using our online form. If you prefer, you may print this form and bring it with you to the center. Whichever you choose, reviewing the information on the pre-registration form will ensure you have the necessary paperwork with you.

Some Waiting Is Possible

As the leading, full-service outpatient imaging facility in Oregon, EPIC Imaging is often called upon to work in emergency appointments. While we do everything possible to stay on schedule, it may be necessary for you to wait. Naturally, our patients with appointments are seen first and we apologize in advance if you are asked to wait longer than you expected. However, be assured we are working hard to see you as quickly as possible.

When waiting, it is also important to remember that EPIC has many different types of machines and many different types of exams. Each require different exam lengths. It is common for patients to see others who arrived after they did being seen first. This is generally because they are being seen on a different piece of equipment.

Your Needs Are Important

At EPIC Imaging, our Patient Services are built upon the principle that each of our patients is an individual with unique needs and concerns. You can expect a clear explanation of your exam and thorough answers to any questions you might have. To give you the best possible care, please tell us:

• Of any worries you have about the exam.
• If you have had a bad experience before with this exam.
• Where you had this exam last so that we may borrow those images for comparison if necessary.
• If you are going back to your doctor within two days of your exam or if your doctor asked for an immediate phone call.
• Exactly what the symptoms are that prompted your exam and of any related surgery or conditions.
• If you are pregnant or breast feeding.
• If you are diabetic or have allergies.

Proper Preparation Is Critical

Diagnostic imaging procedures use highly sophisticated equipment. Correct preparation for your exam is extremely important to ensure your test yields the information necessary for accurate diagnosis. Our staff is available by phone to help you prepare and answer your questions during working hours. Detailed exam preparations can be found under the patient information menu.

How You Can Help

Each patient plays an important role in their own exam. You are the leader of your healthcare team and your own best advocate in your healthcare decisions. You have a right to compassionate, courteous service and the best technology can give you. At EPIC we strive to ensure you get the best care possible. You can help by carefully following your exam preparations, letting us know in advance if there are any outside films needed for comparison and asking for any special help you might need. You can also help EPIC improve the level of care by bringing to our attention any difficulties you may have had during your exam and completing our patient satisfaction survey.